Even if you’re beating the industry average first-call close rate of 50%, those cases that ARE staying open are expensive, both in your resources and your customers’ satisfaction.
Employ our simple tools and close complex cases in 1/3 of the time!

Service Resolution is 80% of Support Delivery Cost.
Software Companion Toolsmith Dramatically Reduces the Time to Diagnose by Automating Customer Inquiry--Benefiting You and Your Customers!

What You Can Do With SCT:

Make Product-Specific Diagnostic Companion Tools
Create Highly-Customized Gathering Tools--Process Takes Just a Few Minutes

Capture an End-User’s Environment in One, Small “Companion File”
Companion Files are Encrypted and Compressed, with Everything You Need to Diagnose the Problem Included

Use the Tool IMMEDIATELY With No Infrastructure Investments

Support Them, Without Bothering Them:

No Installation on the End-User’s Machine

No Reliance on End-User Reporting or Education
Accurate Information--and No Waiting on the User to Get Back to You

No Return Discovery Calls To End-Users In Escalations
All Diagnostic Inquiry Is Done Once And This Small Companion File Is Just Attached To The Support Issue

No Intrusive Control of Their Desktops

You Get to Choose:

 . . . Custom Items for Capture
Even Partial Log Files, Distinct Registry Values, and Filtered Event Logs

 . . . The Companion File’s Send-To Address or Delivery Method
Automatic Package Delivery Options from the End-User’s Machine

 . . . Whether or Not to Allow End-Users to View Captured Data
Allow End-Users to Hide Sensitive Data Before Sending

 . . . To Include Your Own Logo, License Agreement, URL Links, Customized Support Instructions, and More!

View Components

45-DAY FREE TRIAL